HSBC AI Markets: Taking trading to the next level
Rapid access to high quality, real-time data for decision-making and analysis has long been a key desire for dealers across global financial markets. Innovative use of NLP means the buy-side can now quickly identify and access the one piece of information that makes the difference in fast moving markets, from the largest global investor to the smallest regional dealer.
The 2025 version of the "Dimensions Buyside IT Strategy & Priorities 2025" report by Celent reinforces this trend. Among the findings, investment priorities directed towards large-scale cloud enablement, advanced data analytics and digitisation are becoming essential, according to the report, as “all roads seem to lead to AI”.1
In Asia, turning data into timely, actionable insights has become a competitive necessity. In a region where liquidity conditions can shift rapidly, policy signals can diverge sharply across jurisdictions, and currencies can play an outsized role, AI, including NLP, offers a way for buy-side market participants to do things differently.
A key challenge is that only the largest asset managers can afford to build and maintain sophisticated analytics infrastructure in-house for their investment strategies. For most institutions, however, they must rely on trusted partners to provide access to data, insights and execution in an integrated way.
In response, HSBC AI Markets aims to be transformative for clients and their portfolios, through a powerful mix of insights, pace and agility.
From information overload to decision clarity
Conceived in 2018, HSBC AI Markets has its roots in HSBC’s FX options trading business. But its potential application across asset classes to market analytics, execution and post-trade services led to its roll-out to institutional clients in 2023. Today, hundreds of buy-side institutions use this markets-wide gateway.
At its core, HSBC AI Markets is designed to address a familiar problem for asset owners: too much information spread across too many screens delivered too slowly to support what should be fast-moving decisions.
The answer has been to combine HSBC’s proprietary market data, global trading colour and global investment research with effective NLP.
HSBC AI Markets’ natural language chatbot acts as a ‘chat-2-trade’ interface that enables users to access that data and execute conversationally.
This chatbot feature enables users to analyse market liquidity conditions and assess upcoming macro events all in one place, while also facilitating FX execution.
For example, users can leverage dashboards on HSBC AI Markets that highlight intraday FX volumes and depth of book to help reduce transaction costs, while event-weighting analytics reflect HSBC traders’ views on potential market volatility around central bank decisions or other macro data such as inflation data.
For asset owners with large, episodic rebalancing needs, or for insurers and pension funds managing currency risk across Asia Pacific markets, these insights can materially improve execution outcomes.
The differentiating factor
In short, while AI tools are proliferating across financial markets, HSBC believes the real differentiator lies not in the interface but in the data underneath it.
HSBC AI Markets showcases this via the bank’s global FX franchise, trade flows and market-making activity. Clients therefore have access to proprietary insights that third-party analytics providers cannot replicate.
For Asia-based investors operating across time zones and currencies, compressing the decision-execution cycle in this way can be critical, particularly during periods of market stress or policy surprise.
Since HSBC AI Markets was built in-house, there is also greater control over security, data privacy and regulatory compliance, allowing the platform to evolve rapidly as market conditions, client needs and regulatory expectations change.
Embedding AI into workflows
HSBC is not alone in developing AI-driven trading tools, but it believes its depth in FX and emerging markets gives it an edge for Asia-based clients.
A key objective for HSBC AI Markets is to embed itself into client workflows, becoming a daily decision-support tool.
Adoption trends suggest this strategy is resonating well with institutions. Usage continues to grow, with corporate rollouts now also under way, reflecting the increasing convergence between treasury, hedging and investment decision-making.
This trajectory is also helping to drive more cross-asset content, particularly for global credit and equity markets, while continuing to enhance natural language capabilities and functionality across research and analytics.
These developments bode well for investors in an environment defined by geopolitical uncertainty, divergent monetary cycles and intermittent liquidity. The ability to turn proprietary data into timely decisions is becoming a defining advantage. And for Asia-based asset owners and institutional investors, platforms that combine insight, execution and governance are likely to play an increasingly central role.
Click here to learn more about HSBC AI Markets
Source -
1 - https://www.celent.com/en/insights/322375152
Disclaimer
HSBC AI Markets is for existing clients. The information contained in marketing materials is for demonstration only. The Bank is not responsible for any loss, damage, or other consequences of any kind that you may incur or suffer as a result of, arising from or relating to your use or reference of the information in this material. The information provided to you on HSBC AI Markets is intended only for professional sophisticated and/or eligible clients, investors or counterparties.
HSBC AI Markets allows users to access certain HSBC data using Natural Language Processing (‘NLP’) which provides the ability to interpret and comprehend human language. The NLP parser employed by HSBC AI Markets will attempt to match a user’s query to the appropriate answer based on the data available to it. Aspects of this NLP model use Machine Learning which is a subset of artificial intelligence using mathematical tools and algorithms to create a model that can be used to make predictions. HSBC AI Markets does not use Generative AI which builds on Machine Learning to take content in the form of text or other formats and generate new context as text or other formats. Information provided by HSBC AI Markets is indicative, its accuracy may vary and should be used for information purposes only.